Billing and Insurance Contacts

For Billing Inquiries

If you have questions after looking through the Frequently Asked Questions section, please contact the representative whose number is in the upper right hand corner of your invoice, or you can reach us at:

Norfolk Southern Corporation
Miscellaneous Billing Department
110 Franklin Road
Roanoke, VA 24042-0034
NSBilling@nscorp.com

For Insurance Questions

Please contact:

Manager, Risk Management
Norfolk Southern Corporation
3 Commercial Place
Norfolk, Virginia 23510-2191

(757) 629-2364 phone
scott.dickerson@nscorp.com

After your application has been approved, please be able to supply pertinent information about the property involved or your current agreement with NS.