Billing

1. Where do I send my payments?
2. When was my last payment made?
3. What is my account number?
4. Why did my invoice amount increase?
5. What is the billing department's fax number?
6. How do I change my billing address?
7. Why did the date of my invoice change?
8. May I pay my bill with a credit card?

Where do I send my payments?

Remit your payments with reference to your invoice numbers to:

For NS invoices:
Norfolk Southern Corp
P O Box 116944
Atlanta, GA 30368-6944

For Conrail invoices:
Consolidated Rail Corp
P O Box 116953
Atlanta, GA 30368-6953

When was my last payment made?

The representative whose number is listed in the upper right corner of the invoice will give you that information.

What is my account number?

You may find your account number in the lower right corner of your invoice just above the amount due. The account number is based on the billing address so if you have several billing addresses, you will have as many account numbers.

Why did my invoice amount increase?

Some agreements allow for a periodic increase of the rental amount based on published wage and price indices, usually the CPI (Consumer Price Index). Some agreements allow for a fixed increase that will be listed in your agreement. The calculation of these increases will be shown on your invoice. Some agreements allow for unscheduled increases, which are included after a letter of explanation is provided to the customer.

What is the billing department's fax number?

The fax number is shown in the upper right corner of the invoice and statement. The number is 540-981-5531.

How do I change my billing address?

Complete the Document Request form section for change of billing address.

Why did the date of my invoice change?

In 2003, Norfolk Southern implemented a new billing process for certain types of agreements. The previous system required all invoices to be dated on the first day of the month. The new system allows for more flexibility and we have changed the billing date to more accurately reflect the date of your agreement.

May I pay my bill with a credit card?

Not at the present time. We are working to provide that service which will be available shortly.